PukkaPools for swimming pool covers and chemicals
GUARANTEES

RIVIERA 400 AND WINTER COVERS

3 years guarantee with free cover replacement or repair within 12 months of purchase followed by 2 years pro rata to the date of purchase of the original cover when used outside.

I.e. credit towards replacement = ( remaining warranty x current retail ) / 36 months

The warranty registration must be completed and mailed within 30 days of purchase to qualify

Solar covers must be installed, maintained and used in accordance with the cover manufacturer's instructions.

Solar covers and winter covers are not safety covers.

THIS WARRANTY INCLUDES:
  • Delamination of the material when the bubble surface separates from the smooth surface.
  • Faulty workmanship i.e. welds splitting.

Any claim must be accompanied by the warranty document and proof of purchase, having already returned the Registration Card.

THIS WARRANTY DOES NOT COVER:

  • Cuts, tears or damage caused by mishandling as a result of general misuse, e.g. pulling across rough coping stones or paving stones.
  • Damage due to excessive use of chemicals - Chemical levels must be used in accordance with SPATA recommendations (if you need to superchlorinate, remove the cover from your pool). Do not allow the cover to come in contact with concentrated chemicals. If in doubt consult your pool dealer.
  • Heat damage – do not use on pools where temperature is constantly over 85°f (29°c) or expose to ambient temperatures in excess of 110°f (43°c). When not in use bubble covers must be stored in the shade and covered with a SOLAR PROTECTION SHEET (supplied free with the Riviera 400 solar cover).
  • Frost damage – do not use or store in frosty conditions. It is not to be used as a winter cover and should be removed at the end of the summer and stored according to the instruction sheet.
  • Transport and vat will be charged for the return of the old cover or any replacement of a new cover. Cash rebates will not be given.

NOTE

Solar cover material is by nature a difficult material to weld and some undulation of the cover along weld lines may occur giving rise to a wavy appearance. It is not always possible to weld solar covers to give a completely flat appearance.

During the manufacture of the bubble covers a few collapsed or missing bubbles may occur but these should not exceed 1 in 25000 bubbles in the central portion of each section of the cover.

Some solar bubble cover material may have partially deflated bubbles to allow for the expansion/contraction of air within the bubble. It is sometimes possible to get some condensation within the cover bubbles.

Whilst every effort is made to make the cover to the size specified, because of the type of materials used size could vary by no more than 50mm as measured at the midpoint of the side in question. This is deemed as within our manufacture's tolerances.

Pukka Pools cannot be held responsible for covers fitted to pools that are prone to gusts of wind blowing the cover off. Should this be the case we can advise of possible solutions.

CLAIM PROCEDURE

Pukka Pools policy is to resolve any queries efficiently in order to ensure your satisfaction. In the event that you contact us with a complaint it is important that the following procedure be carried out:

1. Inspect the cover and report the query to Pukka Pools giving the following details:

(a) Your name
(b) Your order reference number
(c) Date of delivery
(d) Details of the complaint

2. Pukka Pools will advise you on the eligibility of a free replacement (if within 12 months of purchase) or credit against a replacement cover under warranty terms.

3. If a free replacement or credit against a replacement cover appears to be justified, Pukka Pools will then request that you either:-

(a) Returns the cover for inspection or
(b) May request that the cover's label and a minimum of 1 square metre showing the defect are removed and sent back to the company for inspection – at your own risk and cost.

4. If laboratory inspection reveals that the cover has been misused or subject to excessive wear and tear, no replacement or credit will be allowed. It is therefore very important that you are satisfied that there is a genuine cause for complaint before you remove a piece of the cover or returns it for inspection.

5. No action such as returning covers or pieces of the cover should be taken without prior consultation with Pukka Pools. Any cover returned is at your own risk.

DELIVERY

You should be aware that no claims can be made for goods damaged in transit if they have signed for as "received in good condition".

In the event of damaged goods being accepted (i.e signed for as "received in good condition") no further claim can be made. Damaged goods should be refused and Pukka Pools informed immediately so that a replacement can be made. The carrier will automatically return the damaged goods to Pukka Pools.

CHECKING FOR SIZE AND SPECIFICATION

Please can we also draw your attention to the instruction leaflet which is included with each cover. It is vital that the cover is checked for correct sizing and specification before placing on the pool as no company rectification can be made after it has been used and no claim for incorrect specifications or sizing will be accepted.

HOW TO ORDER – CHECKLIST

1. Your name
2. Cover type
3. Pool size and shape (remember to add 60cm to the length and width when ordering winter covers).
4. Roller specification – it is mobile/free standing/pole mounted etc
5. Delivery address and post code (very important)
6. Any special requirements
7. Ask for a template when ordering for a free form cover.
For more information please contact us